Last updated: 14 October 2026. This notice covers magedia.com and store.magedia.com.
Who is responsible for your data?
The data controller is MAGEDIA Sp. z o.o., Ostrobramska 101, 04-041 Warszawa, Poland. KRS: 0000964591; NIP: 9522226535; REGON: 521661267; VAT: PL9522226535. Telephone: +48 515 605 355. For privacy enquiries and to exercise your rights, email [email protected], using the subject “Privacy request”, or write to our address above.
Information we process and why
- Enquiries, quotations and support: your contact details, correspondence and attachments, to respond to you and provide requested assistance. The legal basis is steps at your request before a contract or performance of a contract (GDPR Article 6(1)(b)); for other enquiries, our legitimate interest in answering and managing correspondence (Article 6(1)(f)).
- Accounts, orders, licences and downloads: account and billing details, order history and licence-related information, to supply and administer our software and services (Article 6(1)(b)). Payment and transaction information also supports accounting and tax duties (Article 6(1)(c)). Card payments are handled by the payment provider; do not send card details through our contact forms.
- Security and fraud prevention: IP addresses, technical request information and security logs, to keep our websites and accounts secure, based on our legitimate interest (Article 6(1)(f)).
- Optional analytics and marketing technologies: browsing and technical information only after your relevant cookie choice (Article 6(1)(a)). Providing an email address for an enquiry does not subscribe you to marketing.
- Optional customer chat: messages and technical information when you enable and use the chat feature, to respond to your enquiry. Cookie-enabled optional features require your choice; handling a requested enquiry uses Article 6(1)(b) or (f) as described above. Avoid entering sensitive data or passwords.
- Job applications: application details for recruitment; legally required recruitment data is processed under Article 6(1)(c) where applicable, and additional voluntarily provided information on consent. Future recruitment requires a separate choice.
Who receives information?
Information may be processed by authorised personnel and providers of hosting, network security, email, support, chat, analytics and payment services, as necessary for the purposes above. Our websites use Cloudflare security services, Google Analytics / Google Tag Manager when enabled, and the store uses Stripe for payments. We do not treat your enquiry as permission to disclose your contact details to business partners for their marketing. Authorities and professional advisers may receive information where required by law or necessary to establish or defend claims.
International processing
Some service providers may process information outside the European Economic Area. Where a transfer requires safeguards, the applicable basis must be an adequacy decision or appropriate safeguards such as standard contractual clauses. Contact us to request details about the providers, destinations and safeguards relevant to your information.
How long is information kept?
We keep enquiries and support records for the period necessary to answer and manage them, fulfil related contracts and handle any applicable claims. Account and licence records are kept for the duration of the account or licence relationship and any legally required or claim-related retention afterwards. Accounting and tax records are retained for the applicable statutory periods. Security logs are kept only as necessary to investigate and prevent incidents. Recruitment information is retained for the recruitment concerned, unless you separately agree to future recruitment or retention is required to deal with legal claims. Optional cookie preferences expire after 180 days; cookie and browser storage details are explained in our Cookie Policy.
Your rights
Depending on the legal basis and circumstances, you may request access, correction, erasure, restriction or portability of your information. You may object to processing based on legitimate interests and to direct marketing. Where we rely on consent, you may withdraw it at any time without affecting earlier lawful processing. Use “Cookie settings” to withdraw optional website choices. You may complain to the Polish supervisory authority, Prezes Urzędu Ochrony Danych Osobowych (UODO), or another competent authority.
Is providing information required?
Browsing does not require you to submit contact information. Information marked as required in an enquiry or order is needed to respond or perform the contract; statutory billing information is required by law. Without the relevant information we may be unable to provide the requested service. Optional cookies can be rejected without preventing use of the store.
Changes and enquiries
This notice may be updated to reflect changes in our services or obligations. The date above identifies the current version. Contact us if you need information about a particular processing activity or a copy of the notice applicable to your enquiry.